Enterprise Customer Success Manager

Sacramento, California, United States · Account Management

Description

** Please note that this role is located in Sacramento, CA ***

In 2011 SkySlope started out in the third bedroom of our CEO’s house with just him and two others. Every year since then we’ve experienced insane growth and after growing out of our previous 3 offices we have now settled into our new home in downtown Sacramento only two blocks away from the new arena and right in the heart of the action. The team has now grown from the original 3 to over 150 and our new space allows for us to aggressively move towards our goal of being 200 strong by the end of 2019.

By the power of an amazing product and tons of Red Bull we now have over 160,000 users spread out across 5000 offices nationwide. 8 out of the top 15 Real Estate Brokerages in the nation are currently using software in order to be paperless and all 8 of them use our product. But, despite being happy with what we’ve achieved we know that as industry leaders in our space there’s a lot of work left to be done. Because of that, in October 2017 we announced that SkySlope will become a part of the Fidelity National Financial (NYSE: FNF) family. This partnership will allow us to not only grow faster than we ever have before, but it will also allow us to build exciting new products for our customers while maintaining the same broker and agent-centric approach that we’ve become known for over the years.

Use the links below to get a detailed look into the company culture that earned us the reward of "best places to work in Sacramento" three years in a row by Sacramento Business Journal!

SkySlope TVP Series: https://bit.ly/2IRTw4n

SkySlope Insider Series: https://bit.ly/2Jlgu1p

The Enterprise Account Manager (EAM) owns and maintains a portfolio of Enterprise client accounts. It is the EAM’s responsibility to understand each of their accounts’ individual processes and customize a launch strategy. The EAM is also responsible for owning and maintaining a long lasting relationship with the customer. They are responsible for the continuous adoption of SkySlope for that client to ensure their continued success and satisfaction with the software.

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